Privacy Policy

Luccaris

Effective Date: February 13, 2026

At Luccaris, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and AI services. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information from you:

User Inputs & Conversations: Information you provide when interacting with our AI services.

Contact Details: Name, email address, phone number, and other information you provide to contact us.

Payment Information: Data required to process payments, such as billing details.

Analytics & Cookies: Information about your use of our website for improving services and user experience.

2. How We Use Your Data

We use your data for the following purposes:

To improve our AI models and enhance the quality of our services.

To provide the services you request, including customer support.

For marketing communications, if you have opted in.

To comply with legal obligations and enforce our policies.

3. Third-Party Services

We use third-party services to support our business:

GHL – CRM and business management.

OpenAI – AI model hosting and processing.

Twilio – Messaging and communication services.

These third parties process your data only as necessary to provide their services and are bound by confidentiality and security obligations.

4. Data Retention

We retain your personal data until you request account deletion or otherwise withdraw consent. After deletion, your personal data is permanently removed from our systems, except where required for legal compliance.

5. Your Rights

You have the right to:

Access your data – request a copy of the personal information we hold.

Delete your data – request removal of your personal information.

Opt-out of marketing communications at any time by contacting us at [email protected].

We will respond to your requests promptly, in accordance with applicable privacy laws.

6. Security of Your Data

We implement reasonable technical and organizational measures to protect your data, including:

Encryption of sensitive information.

Restricted access to authorized personnel only.

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your data may be processed or stored on servers located outside Bosnia and Herzegovina, by our trusted third-party service providers, including Twilio, GHL, and OpenAI. These transfers are necessary to provide our services and are protected by appropriate security measures. By using our services, you consent to such transfers.

8. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

9. Automated Decision-Making

Some interactions with our AI services may involve automated processing. We use this solely to provide personalized responses, improve AI performance, and deliver services. We do not make legally binding decisions based solely on automated processing.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest version applies. We encourage you to review this page periodically.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]